Wedding Butler

Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Desired profile

Qualifications :

POSITION PURPOSE

Butler is the main contact between the guest and the hotel service departments to act and facilitate all guest request and services to achieve guest satisfaction and loyalty at all given times;

The Butler will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

ESSENTIAL FUNCTIONS

·  Acting as personal Assistant to Bride and their family .
·  Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively deliver all their requests & requirements;
·  Ensures the privacy and security of all guests;
·  Fully responsible for the maintenance and cleanliness of the Bridal & Groom Dressing Room ;
·  Ensures each area is correctly stocked & operationally prepared at all times according to set par-stocks and standards.
·  Fully conversant with the operation of all electrical and technical equipment in the Bridal & Groom Dressing Room;
·  Maintains a full & comprehensive knowledge of the products and services available in the Hotel and the local area.
·  Carries out setup , service and administrative tasks as per The Westin Standards.
·  Take the F&B order and serve to the guests;
·  Sets Up and inspect room as per the guest preferences in accordance with the set standard;
·  Maintains full control over the Private Bar settings, posting, replenishment, stock rotation and Inventory;
·  Abides by all The Westin Doha and Marriott policies and procedures including Health & Safety policies,
·  Attend the daily briefing and meeting;
·  Attend the training as and when assigned;
·  Update guest preferences - Pantry Log book, White Board and property management system (Opera)
·  Attend to all guest calls and enquiry's in a timely manner (Maximum 10 Minutes)
·  Coordinate with all other departments for all guest requests and services;
·  Keep track of all work order's and liaise with related department for action;
·  Prepare guest itinerary as and when requests;
·  Act on behalf of the guests for all booking's and confirmation; Promote loyalty program to all guests;
·  Familiar with SPG loyalty program ( Starwood s Preferred Guest) and Starguest (Preferences, Amenities, Maintenance and Service calls);
·  Communicate and constantly provides feedback with the management team;
·  Escort guest within the hotel for hotel tours (SPA, Business Center, Gym, Recreation room, Pool and F & B Venues)
·  Supervises the household (Designated Floors) over-all chores in a professional manner and strive to deliver uncompromising service to your guests.
·  Provides the best presentation of the suite and rooms, offering the Butler Signature Services and delivering bespoke service.
·  Accessing Starguest reading owning all glitches, meeting the guests personally, resolving any issue with utmost commitment to go beyond guest's expectations ensuring our guest's stay is memorable.
·  When no weddings happening , should look after the banquet service & set up for all kind of events in Banquet department
·  Any other duties as may reasonably be requested by the management

SUPPORTIVE FUNCTIONS
·  Ensure full liaison with other members of the team
·  Strong communication with the other departments, especially Events team , Front Office, Reservations, Food & Beverage team, Concierge and HK
·  Strong relationship with guests and internal customers
·  Key relationship with Assistant manager
· 
Female Applicants to be given preferences for this position.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.