W Lounge Host(ess)

Job description

W Lounge Host(ess)  

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer  exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a W Lounge Host(ess).  You will be joining the B&F (That’s what we call F&B at W) Team. Our B&F Team is responsible for the W Lounge, In Room Dining and Banqueting.  

W Lounge is W’s reinterpretation of the traditional lobby. W Lounge is the perfect Amsterdam cocktail bar for everyone who is curious about everything that is 'new and next' in the world of mixology. Guests will sip the night away while they listen to the sound of the moment, with views over the Royal Palace.

At W Amsterdam, we leave mild-mannered meetings behind in our chic event venues. With 414 square meters of meeting rooms, W Amsterdam boasts flexible conference equipment that makes business beautiful, meetings memorable and special events spectacular. Guests can find endless possibilities, creative approaches and innovative designs. 

With our In Room Dining Service guests can experience a lavish B&F experience in their room. Not your ordinary room service.

As part of the B&F team, you are an all-round B&F expert. It is the teams responsibility to ensure our guests are wowed throughout their stay, wherever they set foot in the hotel. Your main responsibilities will be (but are not limited to):

 

Main responsibilities:   

·  Report directly to the B&F Supervisors. 

·  Responsible for the daily Hostess duties ex. Keep all reservations organized and updated 

·  Welcoming, seating and helping guests in all of our venues. Ensure you are following service standards and operating procedures from the beginning to the end of each order and interaction. 

·  Responsible for the daily operations at our W Lounge, In Room dining and Banqueting venues. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true. 

·  Being in the know:  You are the expert when it comes to B&F. You welcome people and make sure they get the best table in the house. You know all the ins and outs on our menus, hotel facilities and possibilities. In the W lounge, making suggestions for cocktails guests didn’t even know they loved, and suggesting food pairing.  In In Room Dining, amplify the guests stay by blowing them away with our IRD offering which you know everything about.  

·  Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences. 

·  Making sure everything sparkles, we all enjoy a clean environment 

·  You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then. 

·  You will be working in a fast paced environment, under pressure, with loud music. Gotta love it. 

·  We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with your own and other departments. You’re not the only one on stage and you help out on the floor whenever needed. 

·  Communicating with your team and other departments is key. Couldn’t live without them. 

·  Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list. 

Requirements:  

·  Minimum of one-year experience in the same or similar role 

·  Fluency in English 

·  Dutch and any other language is appreciated  

·  Experience in the Luxury Segment is an advantage 

·  Work Permit for The Netherlands is required. 

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.  

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.