Vice President, Infrastructure Operational Reliability & Resilience

Job description

Job Number 24050780
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

Reporting to the SVP of IT Infrastructure Delivery & Shared Services (IDSS), the VP Infrastructure Operational Reliability & Resilience serves as a senior technology operations leader who helps guide the day-to-day operations of Marriott’s IT infrastructure technology services globally. This role looks at technology operations with a customer’s lens and leads cohesive production support activities to ensure compliance with system performance goals, drives the resolution of high priority incidents, and partners to develop and implement performance and stability plans. Orchestrates all aspects of the Release and Change management processes including: ensuring proper quality of all deliveries, ensuring appropriate quality and hardening gates, driving proper automated deployment and post deploy verification steps, aligning processes/tools with Continuous Integration/Continuous Delivery (CI/CD) as appropriate, and driving proactive feedback loops to the delivery teams on opportunities for improvement. This role also oversees the Incident Management and Problem Management teams that manage processes to restore normal service operations as quickly as possible and minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained. Drives automation of solutions to address day-to-day maintenance, administration, and reliability of enterprise systems and builds effective partnerships across IT to quickly resolve and prevent incidents. 

The VP must also drive organizational change with teams who create production deliveries. This role oversees the development of tools and procedures to complement and plug-in to the existing the ITSM model and drives adoption across IT and key stakeholders / partners. The VP will seek to augment capacity, speed of execution and accuracy using advanced Automation and Ai tools and techniques.This VP must also establish and drive maturity around error budgets associated to delivery teams, driving a DevSecOps culture of accountability.

CANDIDATE PROFILE