Training Manager - The Cape Town EDITION (Pre-Opening)

Job description

Training Manager - The Cape Town EDITION | V&A Waterfront

Opening in 2026, The Cape Town EDITION will introduce contemporary luxury lifestyle hospitality to the iconic V&A Waterfront. Located on Quay 7, the hotel will feature 142 guestrooms, including six serviced apartments, and will operate under an international management agreement.

Developed through the partnership between Marriott International and legendary hotelier Ian Schrager, EDITION Hotels represent refined design, deeply personalised service, and vibrant social energy—each hotel reflecting the culture and creative spirit of its destination.

The Cape Town EDITION is poised to become one of the city’s most influential culinary, social, and lifestyle destinations.

Role Overview

The Training Manager plays a key role in embedding EDITION brand culture, service philosophy, and leadership standards across The Cape Town EDITION.

Working closely with the Property Leadership Team and Human Resources, this role ensures that all learning and development initiatives are strategically aligned with the hotel’s mission, vision, and commercial objectives. The Training Manager is responsible for identifying organisational development needs, designing and delivering impactful training programs, and measuring training effectiveness to ensure a strong return on investment.

Training initiatives span brand culture, product knowledge, service excellence, leadership capability, and operational effectiveness, supporting both pre‑opening readiness and ongoing hotel performance.

Key Responsibilities

Training Strategy & Delivery

·  Promote and champion all training and development programs across the hotel
·  Ensure all associates receive ongoing training to clearly understand and consistently deliver on guest expectations
·  Design, develop, and facilitate customised and corporate training programs, ensuring alignment with EDITION brand standards
·  Apply adult‑learning principles to create engaging, effective learning experiences
·  Observe service behaviours and provide structured feedback to associates and department leaders
·  Support department‑specific training initiatives in collaboration with operational leaders

Training Effectiveness & Evaluation

·  Monitor training participation, enrolment, and attendance
·  Meet regularly with training participants to assess progress and address development needs
·  Partner with operational leaders to assess the application of technical, service, and leadership skills on the floor
·  Analyse guest satisfaction results, feedback platforms, and internal data to identify development gaps
·  Measure knowledge transfer and behavioural change to ensure training drives performance outcomes

Training Planning & Continuous Improvement

·  Ensure all learning and development initiatives are strategically aligned to brand values, service culture, and business priorities
·  Identify performance gaps and collaborate with leaders to implement appropriate training solutions
·  Continuously refine training methodologies to maximise effectiveness and relevance
·  Align training programs to positively impact key business indicators, including guest satisfaction and engagement
·  Embed service excellence and guest satisfaction as recurring themes in departmental meetings

Budget & Resource Management

·  Support the development and management of the Training budget, aligned with Human Resources and property financial objectives
·  Monitor and control training‑related expenses to deliver within approved budgets
·  Utilise P‑card processes, where applicable, to effectively track and manage departmental spend

Candidate Profile

Education & Experience

·  Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field 
OR
·  Diploma / 2‑year degree in a related discipline with relevant professional experience
·  Certified trainer status required
·  Minimum 1–2 years’ experience in a training, learning & development, or human resources role within hospitality or a service‑led environment
·  Experience in luxury, lifestyle, or branded hotel environments is advantageous

Leadership & Professional Competencies

·  Adaptability: Maintains effectiveness in fast‑paced, changing environments
·  Communication: Clearly conveys ideas and fosters engagement across all levels
·  Problem Solving & Decision Making: Analyses information and implements practical solutions
·  Professional Presence: Represents the brand with confidence and credibility

Execution & Collaboration

·  Team Contribution: Actively partners with peers and leaders to achieve shared objectives
·  Results Orientation: Sets high standards and consistently drives performance
·  Planning & Organisation: Manages multiple priorities with structure and attention to detail
·  Relationship Building & Inclusion
·  Builds trust‑based relationships with colleagues, leaders, and stakeholders
·  Demonstrates a global mindset, embracing diversity and inclusive behaviours
·  Creates learning environments where all associates can contribute and succeed

Technical & Functional Expertise

·  Training needs analysis, curriculum design, and facilitation
·  HR fundamentals, including associate relations, recruitment, and learning compliance
·  Knowledge of labour legislation, employment equity, and workplace policies
·  Familiarity with payroll basics, HR systems, and reporting frameworks
·  Strong computer literacy and written / verbal communication skills

Additional Information

·  Full‑time, on‑site role based at The Cape Town EDITION, V&A Waterfront
·  Candidates must have the legal right to work in South Africa
·  In line with our Employment Equity objectives, preference may be given to candidates who contribute to workforce representivity

 

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.