Training Manager, Pre-Opening - The St. Regis London

Job description

Training Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking a passionate and strategic Training Manager to join the pre-opening team at The St. Regis London. This role is essential to shaping our culture of excellence by designing and delivering impactful learning experiences that align with our brand values and business goals. The ideal candidate will be a certified trainer with a strong background in hospitality learning and development, ready to inspire and elevate our team.

Key Responsibilities

·  Design and deliver training programs that support product knowledge, brand philosophy, customer service, and leadership development 
·  Conduct needs assessments and collaborate with department leaders to address performance gaps and development opportunities 
·  Promote training initiatives across the property and ensure consistent employee engagement 
·  Monitor training attendance, assess progress, and measure the effectiveness of learning programs 
·  Incorporate guest satisfaction insights into training strategies and departmental meetings 
·  Align training activities with the hotel’s mission, vision, and operational goals 
·  Manage training budgets and departmental expenses in line with financial targets 
·  Ensure adult learning principles are embedded in all training methodologies 
·  Lead by example in guest hospitality and service excellence, providing feedback and coaching to team members

Core Competencies

·  A CIPD qualified with 2 years of experience in training/HR
·  Strong facilitation, communication, and organizational skills 
·  A passion for luxury hospitality and employee development 
·  Ability to inspire and influence across all levels of the organization

At  The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

·  Competitive salary designed to recognise excellence
·  Enhanced pension
·  Life assurance
·  Company sick pay
·  Additional holiday allowance
·  Access to BenefitHub's exclusive retail, wellness and travel privileges
·  Friends & Family preferred rates at Marriott hotels worldwide

Career Development

·  Clear pathway for internal promotions and transfers
·  Cross-department training to refine your craft and broaden your expertise
·  Expert-led development programmes
·  Continuous learning through structured programmes
·  Premium e-learning platform access
·  Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

·  Private Medical Insurance
·  Employee Assistance Programme
·  Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
·  Food & Beverage discounts across Marriott properties
·  Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

·  Award programmes celebrating exceptional performance
·  The Astor Awards
·  Distinctive Moments celebration
·  Long service awards
·  Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
·  Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.