Training Manager - Food and Beverage

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Job Summary

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Administering employee training programs, developing training program plans and budgets, managing quality assurance goals, managing the guest experience are key ingredients to success for this opportunity.

Core Work Activities

- Ensures employees receive on-going training to understand guest expectations.

- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

- Aligns current training and development programs to effectively impact key business indicators.

- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

- Develops specific training to improve service performance.

- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.

- Makes and executes the necessary decisions to keep department moving forward toward achievement of goals.

- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

- Stays visible and interfaces with department heads on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Minimum Job Requirements

- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

- Excellent command of written and spoken English and Chinese (Cantonese/Mandarin).

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.