Trainee - Front Desk

Job description

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!

 

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly.  Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.  Always greet guests with a smile.  Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time. 

 

DUTIES AND RESPONSIBILITIES

·  Check Elite Members, VIP and Group arrivals
·  ensure room/s are blocked according to special requests
·  ensure key packets are prepared
·  Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
·  Print reports for special requests E.g. K1, C1, A1 and block rooms.
·  Run First Ten and Arrivals report to block rooms for arrival guests.
·  Enroll guests in Marriott Rewards programme.
·  Handle and solve guests’ complaints or assisting them with enquiries.
·  Provide information about the hotel and the surrounding community.
·  Maintain accurate room status information.
·  Keeping the Front Desk area neat and tidy at all times.
·  Update guest profile.
·  Ensure all follow-ups are promptly and accurately completed:
·  collection of cash deposit from guests
·  payment authorisation
·  billing faxes from company for guests
·  room change
·  Ensure that all guests receive their faxes, messages and parcels upon arrival.
·  Monitoring and confirming time of departure with all due out guests.
·  Ensure that guests remove all their belongings and luggage out of the room upon checkout.
·  Providing safety box service.
·  Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
·  Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
·  Prepare express checkout folios to be sent up to guests’ rooms.
·  Maintain effective service in line with the Hotel’s Corporate Image
·  Company’s Grooming Standard
·  Standard Operation Procedures
·  Departmental Policies
·  Corporate Policies
·  Cash/Bank Handling
·  Process all payment methods in accordance with Accounting procedures and policies.
·  Follow property control audit standards and cash handling procedures (e.g., blind drops).
·  Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
·  Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
·  Transport bank to/from assigned workstation, following security procedures.
·  Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
·  To ensure and follow established procedures and compliance as per LSOP guidelines.
·  Any other duties as may be assigned from time to time.

 

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

 

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.