The Ritz-Carlton, Millenia Singapore - Sales and Marketing (Events Management) - Intern

Job description

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. 

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as we not only meet, but also exceed, our guests’ expectations, you embody the legendary service that makes us a leading luxury brand.
By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!

Job Description

·  Work closely with Meeting Planners and Hotel staff in providing accurate Primary & Secondary numeric for event planning.
·  Work with DOEM / ADEM to ensure that bookings are in placed, and that all Sales Managers are maximizing space and revenue through daily Line-up and review of all tentative business.
·  Attend Pre Event Management Meeting (Resume and BEO meeting) to ensure operational alignment of all attending departments for next day’s events.
·  Work with DOEM to ensure monthly banquet revenue forecast is complete and accurate.
·  Have thorough understanding of hotel financials (Revenue, P&L, Pace); work closely with Sales & Catering Team to achieve goals.
·  Keep abreast of competitive hotels (FABS), and maintain relationships with counterparts within competitive set, and with sister hotels in order to benchmark and share best practices.
·  Achieve/exceed established individual/department goal.
·  Understand room block management; keep close communication with Meeting Planners to ensure accurate forecast on group room nights.
·  Have thorough understanding of Event Management processes (How Work Gets Done) to ensure seamless handling of all groups.
·  Assist DOEE/ADOEM with any special projects/action plans as business dictates.
·  Become familiar with any assigned sales file, review contract, and discuss profile on group with the appropriate sales meeting.
·  Contact the client/meeting planner by phone to introduce and follow up with a letter.
·  Customize selling approach to the client’s/meeting planner’s needs to maximize sales.
·  Knowledge of food and beverage programs; ability to tailor them to fit client’s needs.
·  Distribute all BEO and Group Resumes no later than 10 days prior to the group’s arrival.
·  Ensure all information is detailed, correct and all billing arrangements are specified.
·  Adhere to mandatory attendance at the BEO/Resume Meeting when a group is in-house.
·  Follow up on all changes, deletions, additions, and special requests.

Entry into Singapore for applicants who are non-Singaporeans, will be subject to immigration criteria. For more information, please refer to this link: https://www.mom.gov.sg/passes-and-permits/work-holiday-programme

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.