Technical Support Analyst, Singapore

Job description

JOB SUMMARY

Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.

CANDIDATE PROFILE

Education and Experience

·  2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country). 
·  Information Technology related job experience, hospitality experience is beneficial.

Skills and Competencies

·  Analytical skills
·  Problem solving.
·  Computer skills.
·  Learning.
·  Interpersonal skills
·  Diversity relations.
·  Communications
·  Electronic communication.
·  Applied reading.
·  Communication.
·  Listening.
·  Personal attributes
·  Integrity.
·  Dependability.
·  Positive demeanor.
·  Safety orientation.
·  Organization
·  Multi-tasking.
·  Time management.
·  Hardware and software
·  Help desk.
·  Hardware.
·  Network administration
·  Security.
·  Network applications.
·  System administration/ monitoring.
·  Client/Server application.
·  LAN and WAN administration.
·  Server system.
·  Network support.

KEY STAKEHOLDERS

·  All Company Owned Office Associates.
·  Area Office iT Manager.
·  Regional Senior Director of iT.
·  iT Peers from Continent and Regional iT Team.

CORE WORK ACTIVITIES

Managing Projects and Priorities

·  Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
·  Ensures current systems are in compliance with Company system standards.
·  Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and iT equipment including but not limited to: Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
·  Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.

Managing Key Stakeholders Expectation

·  Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
·  Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
·  Provides applicable written communications to all the offices Associates from time to time.

Managing Key Process/Documentation

·  Is responsible for the maintenance and completion of all establish checklists as and when required
·  Is responsible for the compliance with applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.