Team Leader, Hostess 領檯主任 - 紫艷中餐廳

Job description

Purpose of Role

Responsible for handling table reservations and effectively control of guest flow.  Provide a warm and friendly welcome / farewell to guests, lead and seating them at the table and answer the telephone.

Responsibly Description

-Provide a warm and friendly welcome / farewell to all guests per restaurant service standards.

-Answer all restaurant incoming calls, answer questions, take and confirm reservations.

-Demonstrate Whatever/Whenever attitude in response to guest request.

-Provide coaching and conduct training for all reporting Talent to ensure that service standards are followed

-Manage reservation in TMS (Table Management System)

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.