Switch/AYS

Job description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Switch/AYS Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.  

 

Position Summary

 

·  Support your Guest Services team with general operational tasks  

·  Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations  

·  Assign rooms according to guest requests and preferences whenever possible 

·  Handle general enquiries, creating meaningful guest experiences that are tailored to the guest's requirements  

·  Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 

·  Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings 

About You:  

 

·  Experience with OPERA property management system or similar 

·  Relevant experience in a similar role 

·  Working rights in Australia 

·  Enthusiastic to escalate your career 

·  Self-motivated, driven and energized in a fast-paced environment 

·  Armed with smart solutions and a can-do attitude 

PREFERRED QUALIFICATIONS

·  Education: High school diploma or G.E.D. equivalent.
·  Related Work Experience: No related work experience.
·  Supervisory Experience: No supervisory experience.
·  License or Certification: None

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.