Supervisor-At Your Service

Job description

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

ゲストからのすべての電話、リクエスト、質問、または懸念事項に対応、記録、処理をご担当いただきます。対応が必要な担当者または部門に連絡し、ゲストの電話、リクエスト、または問題を解決します。フォローアップを行い、未解決のリクエストが解消されていることを確認します。受信したメッセージをゲストにお知らせします。請求内容を確認し、必要に応じて調整します。電話交換機を操作します。通話が多忙または応答がない場合はモニターし、保留中の発信者に状況を更新してお知らせし、メッセージを受け取ります。ゲストルームのメッセージランプのオン/オフを操作します。インターネット接続の問題があるゲストをインターネットサービスプロバイダーのカスタマーサポートラインに転送します。クレジットカード、コーリングカード、長距離電話、コレクトコール、海外電話、およびパーソントゥーパーソン通話に関する対応を行います。ゲストのリクエスト、出来事、調整内容、コメントカードをコンピューターにログとして記録し、適切な追跡および文書化ができるようにします。ゲストに道案内や施設情報を提供します。

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          At least 1 year of supervisory experience.

License or Certification:           None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.