Supervisor-At Your Service

Job description

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Position Summary

The Guest Services (Switchboard) Supervisor will be responsible for the smooth operation of the department ensuring total guest and associate satisfaction. This role will suit someone trained in a Front Office role and is looking for their next challenge as a supervisor in the world's leading hospitality company.

About the Role

·  Support associates with any queries on shift 
·  Verify and adjust billing for guests
·  Accommodate requests for room changes when possible 
·  Assign room according to guest request and preferences whenever possible
·  Co-ordinate with Housekeeping / Engineering team and update room status
·  Review shift logs/daily memo books and document pertinent information in logbooks
·  Answer, record, and process all guest calls, requests, questions, or concerns
·  Follow up with guest regarding satisfaction with guest-related issues. 
·  Assisting to process In Room Dining orders

About you

·  Excellent Customer Service Skills
·  Supervisory experience is preferred
·  Tertiary Education in Tourism/ Hospitality and/or Management preferred
·  Capable knowledge of Opera PMS 
·  Ability to work a 7 day rotating roster
·  Proven ability to work under pressure

In return we will provide

·  Discounted accommodation and food and beverage at Marriott International worldwide
·  Training and development opportunities
·  Discounted parking
·  Uniform provided daily
·  Rewards and recognition program

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.