Style Supervisor - W Prague

Job description

POSITION SUMMARY

 

As a Housekeeping (Style) Supervisor in a W Prague, your main responsibility is to oversee the daily operations of the housekeeping department to ensure cleanliness, orderliness, and guest satisfaction. You will lead and manage a team of housekeeping(style) talents, assigning tasks, and ensuring that rooms, public areas, and back-of-house areas meet the hotel's cleanliness standards. Your duties include inspecting rooms and common areas, providing feedback and training to talents, and maintaining inventory of cleaning supplies. Additionally, you will coordinate with other departments to fulfill guest requests and ensure smooth operations. Your role involves resolving any issues or complaints promptly and effectively, maintaining high morale and motivation among talents, and upholding the hotel's reputation for cleanliness and excellence in hospitality. Strong leadership, communication, and problem-solving skills are essential for success in this role.

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

 

·  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
·  Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
·  Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
·  Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. 
·  Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. 
·  Ensure adherence to quality expectations and standards. 
·  Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. 
·  Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
·  Stand, sit, kneel, or walk for an extended period across an entire work shift. 
·  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
·  Enter and locate work-related information using computers and/or point of sale systems. 
·  Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Languages : Czech and English

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.