Senior Manager Loyalty Program and Operations, Growth Initiatives (6 months contractor)

Job description

JOB SUMMARY

The Senior Manager, Loyalty Program and Operations, Growth Initiatives, is a 12-month contract role that will lead the integration and activation of new strategic collaboration with hospitality partners, brands, and assets into the Marriot Bonvoy ecosystem—thereby enhancing the value of the Program to its millions of members. This associate will lead cross-discipline teams to define and activate all key components of integration, including program economics, member experience, marketing strategy, change management, owner engagement strategies, program operations, related trainings, etc. Responsible for localized activations, this role will lead work from China (Shanghai) while frequently engaging with various regional and Global teams within Marriott International, and strategic partners to ensure on-strategy pull-through and integration. 

 

CANDIDATE PROFILE

 

Education and Experience 

·  4-year degree from an accredited university in from an accredited university (ideally in Business Administration, Marketing, or related major)
·  AND
·  2+ years of relevant senior manager or equivalent level of professional experience (e.g., Hospitality Operations, Marketing, Consulting), demonstrating progressive career growth and a pattern of exceptional performance; 
·  OR
·  6+ years of relevant experience in hospitality, demonstrating progressive career growth and pattern of exceptional performance.
·  Fluent in Mandarin and English
·  Previous experience leading projects with a cross-functional team

 

CORE WORK ACTIVITIES

 

Loyalty Brand/Asset Integration

·  Lead new strategic collaborations integration strategy for Marriott Bonvoy, working with strategic partners, regional, and Global MI leaders to ensure proper program integration and pull-through.
·  Manage the brand/asset integration holistically – from development to activation and sustainment (as needed). 
·  Collaborate with key discipline partners to develop approach for specific brand/asset integrations to include program economics, loyalty business processing, member experience, marketing strategy, change management, on-and-above property training development, etc. 
·  Incorporate feedback and drive engagement from a cross-discipline team into product strategy and brand integration.
·  Establish consensus from a variety of viewpoints and disciplines and advance Loyalty’s strategic objectives.
·  Engage with strategic partners and Global teams to ensure program relevance.
·  Communicate program results and key trends to senior leaders.

 

Managing Responsibilities with Stakeholders

·  Develop and maintain effective relationships with both internal and external stakeholders across the organization. Foster a positive climate to build effective teams that are committed to organizational goals and initiatives.
·  Update stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback. Engage leadership to develop and execute action plans to address gaps.
·  Assist and develop junior team members with building and maintaining stakeholder relationships as business partnerships. 

 

Supporting Loyalty with Enterprise Initiatives

·  Represent loyalty interests and provide support of enterprise initiatives that impact members, including Customer Experience, Reservations, Revenue Management, Operations and Customer Experience Centers.
·  Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.

   

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

 

 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.