Spa Supervisor

Job description

ABOUT THE PROPERTY

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 162 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Beach Club showcasing the finest local flavors and SEU Pizza @STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

 

ABOUT THE BRAND

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

 

POSITION SUMMARY 

The Spa Supervisor is responsible for overseeing daily spa operations, ensuring exceptional guest experiences, and maintaining high service standards. This role involves managing staff, coordinating treatments, and performing spa services as needed. The ideal candidate is a skilled professional with a passion for wellness, excellent leadership abilities, and a commitment to providing top-quality treatments.

 

CANDIDATE PROFILE 

CORE WORK ACTIVITIES

·  Supervise spa staff, including therapists, aestheticians, and receptionists, ensuring high performance and professionalism.
·  Perform various spa treatments, such as massages, facials, and body treatments, following hotel standards.
·  Train and mentor spa employees to ensure consistency and excellence in service delivery.
·  Maximize Spa revenue and profit by delivering quality products and service and utilize targets and commission structures.
·  Monitor appointment schedules and optimize therapist utilization.
·  Maintain spa cleanliness, hygiene, and compliance with health and safety regulations.
·  Handle customer inquiries, complaints, and special requests to ensure guest satisfaction.
·  Assist in inventory management, including ordering and stocking spa products.
·  Support marketing initiatives and promotions to increase spa bookings and revenue.
·  Prepare reports on spa performance, customer feedback, and staff productivity.

EDUCATION & EXPERIENCE

·  Certification in massage therapy, aesthetics, or a related field.
·  Previous experience in a spa supervisory role or similar hospitality environment.
·  Strong leadership and organizational skills.
·  Excellent communication and customer service abilities.
·  Ability to work flexible hours, including weekends. 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.