Spa Supervisor

Job description

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary        

As a Spa Supervisor at St. Pancras Renaissance it will be your responsibility to manage and supervise all areas of our spa, including its programs, services, hours of operation, pool facilities, gym, pool, changing areas and staff. The Spa Supervisor will coordinate the delivery of spa services including spa, skin care, fitness & wellness, massage, program coordinating, reservations, reception desk and locker room areas. To provide the highest possible standard of treatments and client-care, carrying out treatments and driving sales of product and treatments. The Spa Supervisor will work with the Director of Spa/ Head of Spa Operations to successfully execute all spa and leisure operations; strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.                                                        

You’ll need to know your stuff:

·  Works with selected vendors for spa retail operations to deliver an outstanding guest service spa experience
·  Provides all Spa treatments as required ensuring outstanding guest service at all times
·  Takes ownership of Spa treatment rooms ensuring areas are presentable and deliver an outstanding Spa experience to guests
·  Uses and sells retail products.
·  The role encompasses working with the Director of Spa/ Head of Spa Operations and Development to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
·  it your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the Spa areas unique. 
·  Complies with COSHH and Health and Safety Standards.
·  Follows the lost property procedures.
·  Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.

You’ll be expected to deliver on the following: 

·  Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
·  Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. 
·  You are expected to deliver service to your full potential when you are here.
·  You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
·  You are also expected to carry out other duties that may be required to You’ll be expected to deliver on the following: 
·  Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
·  Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. 
·  You are expected to deliver service to your full potential when you are here.
·  You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Perks you deserve:

·  Free Access to the Gym and spa. 
·  Free meals at work
·  Free uniform & dry-cleaning service.
·  Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.
·  Discount of 50% in any of the St Pancras outlets.
·  Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
·  Travel Loan.
·  20 days holiday increasing with service.
·  Annual Performance Review pay.
·  Cycle to work scheme.
·  Pension & Life Assurance.
·  Employee Assistant Program.
·  Comprehensive Training and Development program.
·  Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.