Spa Receptionist

Job description

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As the Spa Receptionist at St Pancras, you are responsible for assisting our Assistant Director of Spa/ Head of Spa Operations in managing and supervising the reception, booking systems and retail areas of the Spa, including its programs, services, hours of operation, pool facilities, gym, pool, changing areas and staff. The Spa receptionist will ensure that the Spa is cleaned and sanitized in accordance with Marriott cleaning policies.

You’ll need to know your stuff:

·  Address guests' service needs in a professional, positive, and timely manner.
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
·  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program
·  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
·  Assist other ambassadors to ensure proper coverage and prompt guest service.
·  Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

You’ll be expected to deliver on the following:

·  Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
·  Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
·  Build and use personal and professional resources to offer unique recommendations.
·  Communicate recommendations in a way that builds excitement and interest among guests and associates

Perks you deserve:

·  Free Access to the Gym and spa. 
·  Free meals at work
·  Free uniform & dry-cleaning service.
·  Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
·  Discount of 50% in any of the St Pancras outlets.
·  Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
·  Travel Loan.
·  20 days holiday increasing with service.
·  Annual Performance Review pay.
·  Cycle to work scheme.
·  Pension & Life Assurance.
·  Employee Assistant Program.
·  Comprehensive Training and Development program.
·  Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.