Spa Receptionist

Job description

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: Experience:

·  Minimum 2 years of experience as a receptionists, preferably in spa

Education or Certification 

Minimum HSLC and any other specialization

To have worked in hotels before as receptionist.

Essential Functions

·  To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
·  To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
·  To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
·  To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.
·  To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for ‘Membership Applications and Administration Procedures’.
·  To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.
·  To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.
·  To be responsible for the handing out of towels and locker keys and to monitor their return.
·  To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.
·  To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.
·  To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the “Reception Daily Operating Procedures”.
·  To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.
·  To be aware of Health and safety regulations
·  To maintain and update memberships, commission, daily sales and reports on a daily basis. 
·  Any other relevant task 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.