Spa Reception Supervisor - One Spa

Job description

The award winning One Spa has an exciting opportunity for a Reception Supervisor. 

 

Regarded as one of Europe’s most advanced city spa’s, One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, nourish and relax. 

 

This exciting role will see you assist the Spa Management team in driving the profitability, goals and objectives of our award-winning urban Spa. You will help to supervise the team to deliver outstanding service levels from the moment the guest enters the spa until they leave. Supporting in between with memberships, retail and uplevelling our offering.  

We are looking for a hands-on experienced candidate, who has a strong customer service background in spa and/or hospitality. Experience working in a luxury environment is an advantage. If you are looking to develop your career in Spa Management, this could be the ideal opportunity for you. You’ll love working with people and playing a crucial role in the daily operations of the spa.

The role is a full time, permanent position, working 40 hours per week across 7 days, to include weekends and involves Early and Late shift cover with the earliest start time of 6am and the latest finish time of 10.30pm.

 

Responsibilities:

Working with the spa management team, the role involves supervision and development of the Spa Reception teams, ensuring that all operational procedures and brand standards are followed. 

You’ll be our Marriott Bonvoy champion, flying the flag for Marriott and all it’s wonderful benefits. 

Anticipating your teams needs, along with our guests, will come naturally to you. 

Maximising revenue is key and your role on the desk team, along with your receptionists, is key. Maximising diary space, upselling and having good product knowledge is all key to our, and your, success.  

You will be supporting, training and motivating the Spa Reception and be the first point of contact for all new hire training. 

As the role model  you’ll also demonstrate excellent attention to detail, guest service, and initiative at all times and project a pleasant, positive and professional image. 

There may be times where we haven’t got things quite right, working alongside the Spa Reception Manager, you’ll problem solve and address guests concerns using our LEARN model for guest feedback. 

This is a hands on role where you will also be responsible alongside the teams for welcoming guests, answering spa enquiries, cash handling and observing set standards. You will also motivate and inspire the teams in their daily responsibility of membership, treatment and retail sales promoting a culture of up selling. 

You will ensure that you have full liaison with all team members of the Spa & Hotel departments and you will have strong communication, organizational and team working skills.This role will also support the wider ream with coverage of Spa Duty Manager shifts as required. 

 

Attributes Required:

·  Previous experience in leading/supervising a team
·  Previous experience in a client facing role within a luxury five star environment a distinct advantage 
·  Experience of working with hotel/spa booking and scheduling software
·  Excellent written and spoken English 
·  Flexible and adaptable approach to working hours
·  Impeccable personal presentation
·  Excellent understanding of client care and five star standards
·  Genuine interest in holistic spa philosophy 
·  Committed, enthusiastic, organized and customer focused
·  Ability to work reactively and proactively
·  Ability to work as part of a dedicated and passionate team

 

So why work for the world’s largest hospitality company?

·  A competitive salary plus free meals whilst on duty.
·  28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
·  Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
·  50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
·  Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
·  50% off Spa Treatments and £50 gym membership within our One Spa!
·   24/7 and employee healthcare plan with access to Mental Healthcare first aiders
·  Refer a friend to work with us and receive a £500 bonus 
·  Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
·  Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.