Spa Manager

Job description

Spa Manager  

Start or continue your career as a Spa Manager at W Amsterdam where design, fashion, and music connect to create an extraordinary dynamic for the city of canals. 

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings. 

Step inside W Amsterdam and experience the innovative design and luxury of our 238 stylish guestrooms , including 23 suites, three WOW suites and two lavish Extreme WOW Suites. 

 

Tasks & Responsibilities  

· 
Lead, direct and supervise spa team in creating an outstanding experience for the guest. 

· 
Provide consistent high standards of customer service and show excellent leadership skills – own and manage the department! 

· 
Provide a clean and safe spa and leisure environment to both guests and employees. 

· 
Deal with all membership enquiries, membership sales and other guest inquiries. 

· 
Ensure all complaints are dealt with promptly and efficiently 

· 
Consistently develop, promote and grow retail sales and services through training, tools and monitoring 

· 
Achieve financial objectives and monitor KPI’s 

· 
Liaise with the sales and marketing teams to promote all aspects of the spa and FIT facility. 

· 
Attend applicable operational meetings 

· 
Implement ongoing training for your team to make sure you have a competent team. 

· 
Lead recruitment for your team and set up the departmental team structure. 

· 
Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines. 

 

Experience  

· 
Proven track record of spa manager experience in a similar environment. 

· 
Languages: English is a must, other languages are appreciated. Dutch is a plus. 

· 
Valid working permit for The Netherlands  

 

Profile  

You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.  

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike.  You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well! 

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.