Spa Ambassador

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

We are looking for a Spa Ambassador with minimum two (2) years of experience in front desk or front-facing guest experience ideally in a hotel, spa or other beauty setting. The successful candidate will provide general spa orientation to guests upon arrival, such as the location and use of lounge area and hospitality stations, offer guests amenities such as water, juice, or heated neck pillows, and answer questions about general property information and amenities, therefore the ideal candidate will have excellent verbal and written communication skills and be friendly and service-oriented. The Spa Ambassador will maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas, escort guests to and from treatment rooms and have strong computer skills to make client bookings, check for updates and changes to schedule regularly, and handle closing of guest bills. The ideal candidate will have a pleasant and professional demeanor, be proactive and able to multitask. Must be able to work a flexible schedule, including weekends and holidays.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.