SOCO Kitchen + Bar Server - Seasonal

Job description

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

About SOCO Kitchen + Bar:

Located in the heart of Toronto's new Southcore neighbourhood, SOCO Kitchen + Bar is a welcoming place where the vibe is vibrant and fun, and the food is interestingly familiar. This is a wonderful opportunity to join our team and to be part of something special, while making new connections, enjoying a great workplace and having fun everyday!

SOCO Kitchen + Bar is located at the new Delta Toronto Hotel at Lower Simcoe and Bremner, just a 5 minute walk from Union Station and steps away from Rogers Centre, Ripley's Aquarium and Air Canada Centre. Join a team of fun people, serving great food and having a blast while doing it!

Our Values:

Most importantly, the successful candidate will demonstrate Marriott's Core Values in all aspects of their job. These include:

· Put people first
· Pursue excellence
· Embrace change
· Act with integrity
· Serve our world

Desired profile

Role Summary:



As a Server you will have a significant impact on the customer experience. SOCO Servers will ensure that service is comprehensive, friendly, and one of a kind, all while making customers comfortable in our relaxed and sophisticated environment.

The SOCO Servers responsibilities also include:

·  Ensure an elevated and seamless execution of service to customers, exceeding their expectations at every point of contact.

·  Provide vast knowledge of beverages and menu items to customers by comfortably offering suggestions and guiding customers through the tasting experience.
·  Ensure the effective implementation of and adherence to SOCO Kitchen + Bar brand standards.
·  Demonstrate knowledge of menu items and has the ability to provide thorough descriptions of ingredients and preparation methods in order to invoke an experience.
·  Engage in professional, friendly and appropriate conversations with customers, sharing knowledge and tasting recommendations.
·  Maintain a favourable working relationship with fellow associates in SOCO and in the Kitchen, as well as with associates throughout the hotel/company.
·  Deal with challenging requests/situations while maintaining poise and a positive resolution driven attitude.
·  Work collaboratively with fellow leaders and associates to resolve customer concerns through service recovery.
·  Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates.
·  Read and connect with guests individually, tailoring service to each.
·  With customer safety always in mind, create a fun and vibrant environment for customers.
·  Both at work and away from work, project a favourable image of SOCO Kitchen + Bar/hotel.
·  Perform any additional duties as assigned by department leaders.
Qualifications:
·  Must be available to work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary. We can work around your school schedule!
·  Previous experience in a fast paced environment, preferably in a restaurant.
·  Must have valid Smart Serve certification.
·  Must have a genuine interest in food & beverage, with a keen interest in learning more.
·  Must be naturally friendly and upbeat, genuinely smiling at all times. Must have warm and inviting telephone etiquette.
·  Results oriented with the ability to be flexible and work well in a busy and demanding environment.
·  Proven experience building positive and collaborative relationships.
·  Must be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow associates.
·  A background check will be required for this position.
·  Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.

Notification to Successful Applicants: At Delta Toronto we respect our obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 to accommodate our associates in accordance with our legal obligations. Delta Toronto has a detailed process in place to provide or arrange for workplace accommodations to associates with disabilities. If you have limitations and restrictions, which require accommodation, for either the interview process or workplace, please contact Sonia Brock at 416-637-5436 or by email at . Please visit the Marriott website to review our accessibility accommodation policy.