Service Express Supervisor (The Westin Dragonara Resort)

Job description

POSITION SUMMARY

The main function of the Service Express Supervisor is to support the Service Express Manager with the supervision of the overall operation of the Service Express Department including the call centre, room service/in-room dining, the Business Centre, Door Attendants and telecommunications.   

The successful candidate will ensure that all incoming calls and requests are attended to in a way that exceeds guests’ expectations; whilst ensuring that all operational standards are met.  S/he will also take personal responsibility for solving guests’ issues and opportunities.

 Requirements for this role:

·  Having an outgoing personality
·  Fluency in English and in other European languages 
·  Having a minimum of one year work experience in a supervisory role; in food & beverage or in guest service areas
·  Availability to work different shifts including weekends and public holidays

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.