Service Express Manager (The Westin Dragonara Resort)

Job description

Are you passionate about delivering exceptional guest experiences and leading dynamic teams? At The Westin Dragonara Resort, we’re looking for a Service Express Manager who thrives in a fast-paced, guest-focused environment and is ready to take on a pivotal leadership role within our Rooms Division.

Reporting directly to the Director of Rooms , you will oversee the full operation of our Service Express Department , which includes:

·  Command Centre – the heartbeat of guest communications
·  Room Service – delivering culinary excellence to our guests’ doors
·  Porters & Door Attendants – creating memorable first impressions
·  Business Centre – supporting our guests’ professional needs
·  Guest Technology Services – telephony, TV support, and more
·  Lido Entrance – ensuring smooth guest access and service during the summer season

This is more than a management role—it’s an opportunity to shape the guest journey from arrival to departure. You’ll lead a passionate team, drive operational excellence, and ensure every interaction reflects our commitment to Westin Service Standards and Marriott’s core values.

What You’ll Do:

·  Champion a culture of service and responsiveness
·  Lead and inspire a multi-functional team to exceed guest expectations
·  Monitor and enhance performance through Guest Satisfaction Surveys (GSS)
·  Collaborate across departments to ensure seamless service delivery
·  Innovate and improve processes to elevate the guest experience

What We’re Looking For:

·  Proven leadership skills with a hands-on approach
·  A Diploma in Hospitality Management or equivalent
·  Solid experience in Front Office or Food & Beverage operations
·  Excellent communication and organizational abilities
·  A proactive mindset and passion for guest service

Why Join Us?

At The Westin Dragonara Resort, you’ll be part of a team that values well-being, professional growth, and exceptional hospitality. We offer a supportive environment, and the chance to make a real impact in Malta’s leading luxury resort.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.