Service Express Agent
MALTA Sales
Job description
Job Number 24064143
Job Category Rooms & Guest Services Operations
Location The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
We are currently seeking to recruit Service Express Agents on full-time basis. This position’s main function entails answering and directing all telephone calls, whilst handling guests’ requests promptly and professionally, with the aim of providing maximum guest/customer satisfaction. Responsibilities include accurate food and beverage orders taking and recording for the provision of timely in-room dining meals, the proper distribution of daily amenities as well as liaising with other departments to handle guests’ requests.
In performing this role, the successful applicant must meet the following requirements:
· Diploma/ Certificate in hospitality/hotel operations or an Advanced Level of Education
· Excellent verbal and written communication skills
· Fluency in English and in other European languages
· Customer Service Skills
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.