Server

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Landing Jeju Development Co., Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Overview
The F&B Server is responsible for providing exceptional food and beverage service to guests, ensuring high-quality service standards and guest satisfaction. This role requires timely and accurate order-taking, delivering food and beverages, and effectively communicating with guests to enhance their dining experience.
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Key Responsibilities
Guest Greeting and Service
•    Greet guests upon arrival and escort them to their tables.
•    Present and explain the menu, including daily specials and recommendations.
•    Take food and beverage orders accurately and promptly, ensuring all special requests are communicated to the kitchen and bar.
•    Provide timely service of food and beverages, ensuring accuracy and presentation standards.
Food and Beverage Service
•    Serve food and beverages to guests in a polite and professional manner.
•    Refill drinks and ensure guests are satisfied with their meals.
•    Anticipate guests’ needs and provide prompt and courteous service throughout the dining experience.
Cleanliness and Hygiene
•    Maintain a clean and organized service area, including clearing and resetting tables between seatings.
•    Ensure cleanliness of tableware, glasses, and utensils before use.
•    Adhere to all hygiene and safety procedures to ensure a clean and safe dining environment.
Teamwork and Collaboration
•    Work closely with colleagues, including kitchen staff and supervisors, to ensure smooth and efficient service.
•    Maintain open communication with team members and supervisors to address guest needs.
•    Support colleagues in their roles and contribute to a positive team atmosphere.
Guest Service Improvement
•    Collect feedback from guests to ensure their satisfaction and suggest areas for improvement.
•    Resolve guest complaints in a professional and calm manner, ensuring a positive outcome for the guest.
•    Continuously improve service techniques to enhance guest satisfaction.
Additional Responsibilities
•    Stay knowledgeable about the menu, food and beverage offerings, and any promotions.
•    Follow all company policies, procedures, and standards during service.
•    Assist in any other tasks as assigned by the supervisor or manager.
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Work Environment
•    The role is typically based in a restaurant, café, bar, or other F&B service areas.
•    Interaction with guests is a key component of the role, requiring excellent communication and service skills.
•    The position may require multitasking in a fast-paced, dynamic environment.

 

Experience: Previous experience in a food and beverage role is preferred (but not required for entry-level candidates).

Core Competencies:
•    Strong customer service and interpersonal skills.
•    Team player with the ability to collaborate and communicate effectively.
•    Ability to multitask and work efficiently in a fast-paced environment.
•    Positive attitude, friendly demeanor, and willingness to assist guests.
•    Basic English communication skills (required for international guest interactions).

Other Requirements:
•    Knowledge of food and beverage menu items (or ability to quickly learn).
•    Understanding of hygiene and safety regulations.
•    Food handling and alcohol service certifications (if applicable).

•    Hours: Full-time (Shift work may be required).
•    Compensation: As per company policies.
•    Additional Benefits: Employee discounts, training programs, and other benefits as provided by the hotel.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.