Senior Manager, Intel Platform Operations

Job description

JOB SUMMARY

The Platform Operations team is the business owner guiding the overall strategy, project execution, and management of the Marriott Data Platform (MDP), Marriott’s ecosystem for delivering business value through data, analytics, and activation at scale. The Senior Manager, Intel Platform Operations plays a key role, managing the day-to-day operations and projects for MDP to ultimately increase data accessibility and reliability for the broader Marriott user community. This role will work closely with Marriott’s Global Technology team, the global analytical community, and the Intelligence Products team. This leader should have a passion for enabling data to drive business strategy and outcomes for Marriott International.

 

CANDIDATE PROFILE 

Education and Experience Required 

·  4-year degree from an accredited university in Computer Science, Information Technology, Engineering, Operations Research, Business or Math or other quantitative discipline
·  Three or more years’ prior experience in working with cloud-based data and technology stacks in a support, product owner, or analytical role, or related technical discipline 
·  Two or more years’ SQL experience 
·  Two or more years’ work experience with Snowflake
·  Strong data analysis skills and experience
·  Demonstrated dedication to data integrity and quality control
·  Proven work experience with applying innovative technologies to solve problems
·  Demonstrated ability to communicate effectively with associates of varying backgrounds and amounts of technical expertise
·  Demonstrated ability to articulate clearly and present complex issues to associates at all organizational levels
·  Strong project management skills, with the ability to set goals, manage to deadlines and deliver business results

Education and Experience Preferred

·  2-year graduate degree from an accredited university in Business Administration, or technical/quantitative discipline
·  Proficiency and experience with business intelligence tools such as Tableau and Power BI
·  Experience with Python, R, or other data science tools
·  Product ownership and knowledge of agile methodologies

 

CORE WORK ACTIVITIES 

Serve as the business product owner for Marriott data platforms

·  Create platform standards, policies, and processes to govern, track, and optimize platform usage
·  Drive strategy for platform maturity and drive decisions on platform use
·  Create processes to support cost tracking and optimization of the MDP environment
·  Monitor platform usage trends and partner with Global Technology on issue remediation
·  Analyze system performance and usage patterns to identify opportunities for cost savings and performance improvements
·  Enable end-users through training and content creation to drive platform adoption
·  Serve as primary business POC for platform improvement projects
·  Evaluate and launch innovative technologies, features, and new platform capabilities in the spirit of continuous improvement
·  Manage platforms improvement projects and provide support to larger-scale departmental initiatives
·  Advise on business and Global Technology initiatives from a systems lens

Additional Responsibilities 

·  Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate supervision
·  Provides technical guidance to team members and stakeholders as needed, and serves as point-of-contact for problem resolution
·  Supports Data Governance and Data Quality initiatives
·  Looks for ways to drive efficiency and scale of user support (automated responses, use of Generative AI, etc.) 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.