Senior Manager Global Point of Sales (GPOS)

Job description

Job Number 24018845
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY 

 

The Senior Manager, Future Point-of-Sale Product reports to the Director, Global Point-of-Sale (POS), and is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Point of Sale (GPOS) and Marriott Growth Platform (MGP) teams which deliver innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Food & Beverage, Finance, Loyalty, and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.

 

This position will provide operational input, support, and POS subject matter expertise to support designing, building and execution of integrated POS products to the newly integrated property management system (PMS). This position also plays an active role in supporting the future POS and PMS strategy including providing input into testing, training, deployment, and support. 

The core focus areas for this role are:

·  Provide select service operational subject matter expertise for the newly integrated POS products 
·  Support new POS related change management materials, system integrations, and deployment needs
·  Operationalize requests and enhancements delivered through POS and PMS integration

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

·  4-year bachelor’s degree from an accredited universityin Business Administration, Marketing, Hotel and Restaurant Management or related major; plus 5+ years of hospitality leadership experience, OR related work experience
·  3+ years of food & beverage operations and systems (e.g., restaurant, room service, lounge, event/banquet services and event technology operations) either through direct experience or property operations.
·  Experience using hotel property management systems such as LightSpeed, FSPMS, FOSSE, and/or OPERA

 

Preferred:

·  Able to listen and incorporate new information and viewpoints.
·  Equipped with strong presentation, verbal and written skills, attention to detail
·  Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization 
·  Comfortable in a deadline-driven environment, often with changing business priorities
·  Experience working with international teams and supporting global systems and operational processes 
·  Solid ability to manage multiple tasks and projects
·  Ability to problem-solve and leverage resources to optimize department capabilities
·  Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team

 

CORE WORK ACTIVITIES

 

Enable Point of Sale Systems (POSS) strategy

·  Support new enhancements that impact POS 
·  Support Hotels and support teams with processes and business-related questions 
·  Create and manage standard processes to support new tasks and organization

 

Provide Property Management System Subject Matter expertise 

·  Work with Continent leaders and Stakeholders of other disciplines to identify operational needs and enhancements
·  Provide operational input into POS and cross-PMS + POS enhancement designs to ensure operational requirements are met effectively
·  Lead POS impacting projects from the operational/business perspective