Senior IT Product Owner – Messaging and Email Security

Job description

JOB SUMMARY

Reporting directly to the Director - Messaging & Productivity, the Senior Product Owner for Messaging and Email Security leads the strategic direction and product vision for Marriott's email messaging and email security platforms. This role drives business outcomes by deeply understanding user needs, security requirements, and organizational priorities to deliver valuable solutions at enterprise scale. As the product owner, you will define and execute the product strategy for our email platforms, partnering closely with engineering teams, security stakeholders, and business leaders to ensure solutions meet both user needs and enterprise security standards. You will be responsible for conducting ongoing product discovery to identify opportunities, validate solutions, and make evidence-based decisions about product direction.

Success in this role requires the ability to balance competing priorities across security, user experience, and operational efficiency. You will lead through influence, working across organizational boundaries to align stakeholders and drive decisions. Key to this is translating complex technical and security requirements into clear value propositions that resonate with diverse audiences from end users to executive leadership. This role demands a product mindset focused on outcomes rather than features, with demonstrated experience in modern product practices including discovery techniques, stakeholder management, and agile delivery methods. While technical knowledge of email security platforms is valuable, the primary responsibility is ensuring our solutions deliver measurable value to the organization through continuous learning and iteration. As the product evangelist, you will also engage with the broader technology community and vendors to identify emerging opportunities, maintain awareness of industry trends, and evolve our product offerings to meet future needs. This role operates within an agile framework, requiring both strategic thinking and hands-on engagement with delivery teams.

 

CANDIDATE PROFILE

Required:
•    7+ years of experience in Information Technology with a minimum of:
o    5+ years Product\Program management experience leading or managing platforms within a large, global organization. 
o    5+ years of demonstrated Product and/or Strategy experience.
o    3+ years managing, supporting solutions based on Office365 and other Collaboration Services
o    Proven experience with eMail Security Gateways and mail flow integration/management.
•    Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment.
•    Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and other IT teams.
•    Strong attention to detail with an ability to define product roadmaps and operate effectively across multiple priorities.

Preferred:
•    5+ years of experience managing third party and contract labor.
•    Ability to understand and navigate complex user and technical discussions, architectures, and dependent solutions.
•    Demonstrated success leading large-scale information technology initiatives/transformations
•    Demonstrated experience with Design Thinking
•    Demonstrated experience with SAFE Agile

CORE WORK ACTIVITIES
•    Establish product roadmaps, multi-year plans, and user stories to drive outcome-based decisions for the services provided.
•    Manage risks, remediation plans, and other security related activities for responsible platforms.
•    Act as the main point of contact for the delivery of the Exchange Online, Email Security and SMTP Relay services.
•    Conduct periodic reviews of capabilities and emerging technologies to ensure that Marriott has the right platforms to support customer needs and business outcomes, which includes researching customer behavior and market trends.
•    Advocate for the end user by developing a deep empathy of their needs through research, feedback, and other methods
•    Collaborate with key partners and vendors to create alignment on roadmaps, use cases, capabilities, and product offerings.
•    Leveraging Agile SAFE and Design Thinking, empathize and define requirements, asks, and requests; and evaluate/incorporate them against/into an app strategy and roadmap.
•    Ideate and prototype with engineering partners and vendors to deliver on the app strategy and roadmap.
•    Own the backlog, team management, and delivery of responsible platforms.
•    Meet regularly with security, stakeholders, and other team(s) to gather work statuses, discuss obstacles, provide guidance to ensure that deliverables are met timely and within budget.
•    Engage with cross-functional agile delivery team responsible for architecting, designing, and managing the delivery of the Exchange Online, Exchange Online Protection (Defender) and SMTP Relay services.

CORE COMPTIENCIES
•    Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Leading through Vision and Values – Keeps the organization’s visions and values at the forefront of employee decision making and action.
•    Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as a role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
•    Problem Solving and Decision Making – identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solve problems, and chooses a course of action. 
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
•    Strategy Execution – Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•    Driving for Results – Sets high standards for performance for self and/or others, assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
•    Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
•    Organizational Capability – Evaluates and adapts the structure of assignments and work process to best fit the needs and/or support the goal of an organization unit.
•    Technical Acumen – Working knowledge of all aspects of Exchange Online, Exchange Online Protection (Defender), SMTP Relay Services, O365 Security, Collaboration tools, and Management Tools.

The salary range for this position is $101,800 to $161,900 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only : Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, December 18, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.