Groups and Events Agent_Protea Hotel Fire & Ice! by Marriott Menlyn Pretoria

Job description

POSITION SUMMARY

The Groups and Events Agent is responsible for coordinating and managing group bookings, meetings, and special events from initial inquiry through to execution. This role involves liaising with clients to understand their needs, preparing proposals and contracts, managing room blocks and event spaces, and working closely with internal departments to ensure seamless service delivery. The agent plays a critical role in maximizing revenue opportunities while delivering exceptional guest experiences.

Key Responsibilities:

Handle group and event inquiries via phone, email, or in person.

Prepare detailed proposals, contracts, and event orders.

Coordinate logistics for meetings, conferences, weddings, and other group functions.

Maintain accurate records in booking and reservation systems.

Communicate client requirements to relevant departments (catering, sales, operations).

Monitor event timelines and follow up to ensure client satisfaction.

Support revenue and occupancy goals through effective sales practices.

Qualifications:

Prior experience in hospitality, sales, or event coordination preferred.

Excellent communication and organizational skills.

Proficiency in reservation or event management systems (e.g., Delphi, Opera, Salesforce).

Ability to multitask and work under pressure in a fast-paced environment.

Strong customer service and problem-solving abilities.

 

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.