Senior Events Manager

Job description

Job Number 24075437
Job Category Event Management
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic  Hanbury Manor Marriott Hotel & Country Club  makes a lasting impression.  Marriott International the world’s largest hotel company  with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Job Summary

Manages Event Management functions and events team on a daily basis including the departments of Event Reactive Sales and Event Planning. The position has overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.  The Senior Events Manager also ensures the team maximizes revenue opportunities by upselling and accurately forecasting (catering and group rooms) all events. The position is also responsible for achieving guest and associate satisfaction and for managing the financial performance of the department. 

Experience:

·  Previous experience working within an Events and Banquets department is required.

CORE WORK ACTIVITIES

Operations

·  Leads execution of activities to support the Event Management strategy.
·  Works with direct reports to review scheduled events, event complexity, and proactively avoids potential service challenges and failures.
·  Ensures all departments are aware of all groups that will impact hotel operations.
·  Work directly with high profile groups when financial impact will be significant.
·  Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel. 
·  Works with the culinary team regarding the catering menu development process.
·  Responsible for turned opportunities’ function space and group room blocks.  Maintains these inventories to maximize customer satisfaction and revenue opportunities.
·  Effectively manages customer budgets to maximize revenue and meet customer needs.
·  Champions all standards, policies and procedures (SOPs, LSOPs, etc.).
·  Works with Human Resources to ensure compliance with all local, state and federal regulations. 
·  Ensures that regular, ongoing communication is happening in all areas of event operations (Daily and weekly Banquet Event Order meetings, pre-event briefings, monthly event and banquet operations meetings). 
·  Reviews property specific event operations annually and makes appropriate adjustments.
·  Reviews staffing levels to ensure that guest service and operational needs are met.
·  Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.