Senior Event Services Manager

Job description

JOB SUMMARY

 

Accountable for the overall success of the Banquets/Catering Department. Leads the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service. Monitors and controls financial and administrative responsibilities including asset protection. Develops and trains team to complete work thoroughly, promptly and safely.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

 

CORE WORK ACTIVITIES

 

Executing Event Services Operations and Maintaining Inventories

• Attends pre-event meetings as needed to understand group needs.

• Establishes consistent standards for meeting room sets and VIP meeting room sets.

• Conducts function room inspections prior to each function to ensure the room is set according to specifications.

• Maintains cleanliness and sanitation standards in all event operation areas.

• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.

• Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).

• Coordinates routine maintenance to ensure a quality meeting facility.

• Solves problems and/or suggest alternatives to previous arrangements if necessary.

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

 

Providing and Ensuring Exceptional Customer Service

• Empowers associates to provide excellent customer service.

• Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.

• Sets a positive example for guest relations.

• Strives to improve service performance.

• Makes presence known to customer at all times.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Conducting Human Resources Activities

• Schedules associates to ensure shift coverage and meet business demands and productivity goals.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

• Conducts associate performance appraisals and provides feedback as needed.

• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.

• Observes service behaviors of associates and provides feedback to individuals.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Brings issues to the attention of supervisor and/or Human Resources as necessary.

• Ensures associates understand expectations and parameters.

• Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.

 

The salary range for this position is $68,000 to $77,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.