Senior Banquet Manager

Job description

JOB SUMMARY

Directs and motivates team while personally providing high quality service based on requirements and standards.  Monitors and controls financial and administrative responsibilities including asset protection.  Provides clear and concise communications to everyone having ownership in the success of the event.   Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE 

Education and Experience

·  High school diploma or GED; 3 years' experience in the event management, food and beverage, or related professional area.

OR

·  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

·  Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
·  Maintains and applies knowledge of all laws, as they relate to an event.
·  Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
·  Adheres to and reinforces all standards, policies, and procedures.
·  Ensures established sanitation levels are maintained.
·  Manages departmental inventories and maintains equipment.
·  Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
·  Schedules banquet service staff to forecast and service standards, while maximizing profits.
·  Develops lasting relationships with groups to retain business and increase growth.

Leading Banquet Teams

·  Sets goals and delegates tasks to improve departmental performance.
·  Conducts monthly department meetings with the Banquet team.
·  Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
·  Acts as a liaison to the kitchen staff.
·  Leads shifts and actively participates in the servicing of events as needed.

Ensuring and Providing Exceptional Customer Service

·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Responds to and handles guest problems and complaints.
·  Empowers employees to provide excellent customer service.
·  Ensures employees understand expectations and parameters.
·  Strives to improve service performance.
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
·  Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

·  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
·  Observes service behaviors of employees and provides feedback to individuals.
·  Monitors progress and leads discussion with staff each period.
·  Participates in the development and implementation of corrective action plans.
·  Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
·  Attends and participates in all pertinent meetings.

The salary range for this position is $77,000 to $96,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.