Sales Manager MICE Americas

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

PURPOSE
Under the general guidance and supervision of the Director of Sales and within the limits of established Marriott International policies and procedures, develop new and existing business, in line with goals and targets

DUTIES & RESPONSIBILITIES

1.Overall responsibility for the MICE sales effort within The Americas (mainly US/Canada + Mexico).
2.To assist in putting together a complete action plan, in conjunction with other members of the Sales team.
3.To set and agree client listings, revenue targets and action plans for The Palace Hotel, Madrid.
4.To set and agree an effective tracking procedure for activities and results and participate in regular review sessions with the ADOS and Group Sales Team.
5.To overachieve all goals and targets set and agreed with the DOSM.
6.To complete a monthly report, detailing activities and financial results in line with company standards, goals and targets.
7.To work alongside the Marriott Global Sales Offices (GSO), in order to promote a positive message to clients.
8. To conduct sales trips to visit key clients/markets, if listed in the Sales & Marketing Plan.
9.To put together additional reports/feedback on areas/markets of responsibility if requested.
10.To plan and conduct site inspections/familiarisation trips at the hotels in line with Marriott International guidelines
11.To act as a liaison with key travel partners, to encourage business into the hotels.
12.To plan and carry out presentations on behalf of the hotel/company.
13.To entertain clients in line with company guidelines/procedures.
14.To exchange leads and industry information where and when necessary to the GSOs and other hotels.
15.Actively promote all of Marriott Bonvoy loyalty program and achieve set targets.
16.Participate in regular Sales meetings – compiling all requested information and conduction of presentations if required.
17.Principally in charge of travelling to the USA/Canada (minimum 12 weeks of travel /year + Mexico once/year).
18.Input and record all activities and client listings into the Sales Management System (Opera).
19.Become familiar with all systems, procedures and computer equipment used by Archer Hotel Management.
20.Work alongside the hotel’s Events and Diary teams, to ensure a high conversion of all enquiries is achieved.
21.Communicate all relevant client information with the hotel’s Events & Diary teams, to ensure the highest levels of understanding of a client’s need are known throughout the organisation.
22.To ensure that all rate offers are communicated and loaded correctly and in accordance with company standards.
23.To ensure that a high level of understanding of all the hotel and company facilities, standards and services is attained and to undertake the responsibility to keep updated on any changes.
24.To ensure a high level of understanding of the destination, related attractions/travel information and competitor hotels/brands is achieved.
25.Responsibility for compiling expense reports on a regular basis and submitting to the DOSM for approval Following Archer Hotel Management’s Travel Policy.
26.Attend trade shows, exhibitions and industry events on behalf of the hotel.
27.Perform any duties deemed necessary and reasonable, requested by the ADOS or Hotel Executive Committee
28.To present all written and verbal communication in a professional manner.
29.Investigate new market segments and opportunities for new business.
30.To attend all meetings and training sessions requested by Management.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Requirements

Essential personal qualities will include self-motivation, diplomacy, personal drive and self-management, positive attitude, maturity and professionalism.

•Must have experience in similar types of hotels: city hotel, corporate hotel, luxury segment, large conference capacity.
•A proactive sales person with direct selling experience in MICE Sales, able to provide a proven track record.
•Preferred experience in one or more of the following geographic markets: US/CANADA.
•An energetic individual with excellent communication and interpersonal skills, confidence and flair.
•A clear, logical thinker, able to work effectively and take responsibility for their own decisions.
•A clear ability to plan, action and manage a busy schedule with frequent interruptions.
•A quick learner, with the ability to be an energising force within the team and maintain the department’s level of respect and authority within the unit.
•A strong articulate presenter with the ability to sell to and deal with clients from all market segments, from junior to managing director level and able to ‘feel at home’ with varied audiences.
•Immaculate and elegant personal presentation.
•An open and personable style, with the ability to inspire confidence and trust.
•Mandatory : Fluent in English + Ability to travel minimum 12 weeks/year. Spanish good level essential. Other languages will be an advantage.

This company is an equal opportunity employer.

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