Sales Manager - Group/Assistant Sales Manager - Group

Job description

JOB SUMMARY

Responsible for proactively soliciting and managing group opportunities.  Manages the hotel’s segment sales effort.  Actively up-sells each business opportunity to maximize revenue opportunity.  Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.  Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.  Provides service to our customers in order to grow the account on behalf of the company.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

·  Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group sales efforts are coordinated, complementary and not duplicative.
·  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·  Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.
·  Manages and develops relationships with key internal and external stakeholders.
·  Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

·  Responds to incoming group opportunities for the property 
·  Manages departmental budget, including group sales.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Uses sales resources and administrative/support staff effectively.
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
·  Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

·  Identifies new group business to achieve personal and property revenue goals.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for the property based on market conditions and property needs.
·  Monitors same day selling procedures to maximize room revenue and control property occupancy.
·  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
·  Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Providing Exceptional Customer Service to all Guests and Customers

·  Supports customer loyalty to company by delivering service excellence throughout each customer experience.
·  Services our customers in order to grow share of the account.
·  Executes and supports customer service standards and property’s brand standards.
·  Provides excellent customer service consistent with the daily service basics of the brand.
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.