Sales Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Davidson Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

SENIOR SALES MANAGER
Job Description

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%).

 
SUMMARY

The Senior Sales Manager handles incoming leads from the "high impact" market and maximizes revenue through actively upselling each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product by aligning customer preference with brand integrity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

QUALIFICATIONS

•Bachelor’s degree or equivalent experience.
•2 years sales experience (1 year in hospitality or related field)
•Negotiation skills.
•Business communication skills.
•Conflict management skills.
•Read, write, and speak English fluently.
•Willing to relocate.
•Understanding/knowledge of computers.
•Present a professional appearance and confidence.
•Ability to execute a Sales and Marketing Plan to enhance revenue.
•Creativity in designing events.
•Ability to direct/motivate team to meet and exceed goals.
•Time management skills.
•Ability to communicate effectively with public and other employees.
•No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

•CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the business. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Level of service provided to major accounts and groups meet or exceed customer expectations.
•PEOPLE: Manage people according to Davidson’s values. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for others. Ensure employees fully understand performance standards, review process, and reward successes. Train employees to increase level of customer sales and service skills on an ongoing basis.
•QUALITY: Know the department operating standards and consistently meet those standards; including set up and maintaining an approved filing system, keep clients information organized according to standards, etc. Meet deadlines and respond to corporate, CVB and system sales leads in a timely manner. Require little to no supervision. Seek out assignments to improve the Sales department.
•MANAGING THE BUSINESS: Analyze the hotel’s demand segments, sources of business for each, and manages pricing and rooms inventory to maximize revenues and profits. Know the principle competition for each segment and leverage hotel’s relative strengths against each. Identify and effectively react to major revenue opportunities on an ongoing basis. Accurately forecast revenues
and profit potential from accounts and groups within acceptable variance levels. Meet or exceed sales goals for group bookings/corporate accounts, new leads, contacts and number of weekly sales
calls. Maintain effective involvement with key community organizations. Demonstrate effective sales skills to obtain maximum RevPAR.

ESSENTIAL FUNCTIONS

•Constantly. Demonstrate positive leadership characteristics, which inspire employees.
•Constantly. Ensure proper billing.
•Constantly. Maintain good working relationships with other departments, employees and guests.
•Constantly. Maintain professional relationships with customers in order to continue to re-book their business and penetrate business opportunities that

PHYSICAL REQUIREMENTS

 
· SITTING: Constantly. Standard office furniture, padded swivel chair.

· STANDING/WALKING: Constantly. Tours of hotel, showing meeting space and guest rooms, office errands.

· CROUCHING (BEND AT KNEES): Occasionally. Lifting luggage, boxes, sales materials, lower file drawers.

· KNEELING/CRAWLING: Rarely. Inspecting rooms.

· STOOPING (BEND AT WAIST): Occasionally. Picking up debris.

· TWISTING (KNEES/WAIST/NECK): Occasionally. Tours of hotel, conversing in person or by telephone.

· CLIMBING: Occasionally. Stairs, step stool.

· BALANCING: Rarely.

· LEG/FOOT USE: Rarely.

· REACHING (OVERHEAD/EXTENSION): Occasionally. Retrieving storage items, handshakes.

· HANDLING/GRASPING: Occasionally. Office supplies, handshakes, opening doors.

· FINGERING/FEELING: Occasionally. Paperwork, keyboard, PC.

· PUSHING/PULLING: Occasionally. Average weight: 20 lbs.; maximum weight: 50 lbs. Boxes of sales collateral, props.

· LIFTING/CARRYING: Occasionally. Average weight: 20 lbs.; maximum weight: 50 lbs. Boxes of sales collateral, props.

· OTHER PHYSICAL DEMANDS: Rarely.

 
USE OF SENSES

 
· TALKING IN PERSON: Constantly. Guests, public and employees.

· TALKING ON TELEPHONE: Constantly. Guests, public and employees.

· OTHER SPEECH REQUIREMENTS: Occasionally. Public speaking.

· HEARING IN PERSON: Constantly. Guests, public and employees.

· HEARING ON TELEPHONE: Constantly. Guests, public and employees.

· OTHER HEARING REQUIREMENTS: Rarely.

· NEAR VISION: Frequently. Corrected to 20/40; personal contact, PC, paperwork.

· FAR VISION: Occasionally. Corrected to 20/40; property tours.

· DEPTH PERCEPTION: Occasionally. Walking property, handshakes.

· COLOR VISION: Rarely. Color coded forms.

· FULL FIELD VISION: Occasionally. Tours of hotel.

· SMELL: Rarely. Detect potential hazards and odors.

 
MENTAL REQUIREMENTS

 
· INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people, pre-cons/post-cons, room blocks, VIP contact, written/verbal contact

with varied individuals, contact with varied educational backgrounds, inter-departmental communication, planning trade shows and sales blitzes.

· DEADLINES/SHIFT WORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiple priorities of business demands. Contract production within 48 hours, guarantees called for at the 72-hour mark.

· FLEXIBILITY: Frequently. Multiple priorities, changing priorities, adapt to guest needs and demands, last minute changes, contract alterations.

· PACE: Frequently. Dictated by guest demands and needs.

· HIGHLY REPETITIVE WORK: Frequently. Phone solicitation, contract production, paperwork, sales calls.

· ATTENTION TO DETAIL: Frequently. Contract production and follow-through, communicating needs to operations, buying needs of clients.

· OTHER PSYCHOLOGICAL DEMANDS: Frequently. Constant drive for creativity, teamwork, extensive use of persuasion.

 
ENVIRONMENTAL SETTING

 
· SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Occasionally. Adhere to safety standards and procedures.

· EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Occasionally. Outside sales calls, exposure to weather.

· OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Hand tools, vehicle, copy machine, PC.

Hourly Wage- Medical, Dental Vision, 401K, PTO.75K-90K

This company is an equal opportunity employer.

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