Sales Manager

Job description

Sales Manager

Responsible for proactively soliciting and managing local market including business, catering, social and group travel from assigned accounts. Responsible for driving customer loyalty by delivering service excellence.  The ideal candidate will have: 

·  At least 2 – 3 years of sales and/or MSE manager experience in a luxury hotel property.  
·  Excellent customer centric and networking skills to readily identify and capture sales opportunities.
·  Expertise in selling and booking groups, corporate caterings and social events to match the hotel’s strategic and revenue goals.
·  Excellent product knowledge and a strong track record of success
·  Ability to maintain existing relationships and develop rapport with internal and external customers for the acquisition of new business for the hotel 
·  Ability to prioritize and organize multiple work assignments and follow-up.   
·  Ability to ensure confidentiality of client and hotel data and to work within a cohesive team and perform job functions independently with minimal supervision.   
·  Ability to enforce Ritz-Carlton quality standards and procedures.   
·  Candidate must be a clear thinker and be able to analyze and resolve problems exercising good judgment.   
·  Ability to focus attention on details and possess a high-level proficiency with MS Office programs.
·  Ability to remain calm and courteous with demanding/difficult situations and to balance time and work well with deadlines.   
·  Develop, implement and sustain aggressive proactive solicitation plans focused on increasing business.   
·  Be able to consistently meet or exceed personal booking goals through proactive solicitation, trade show attendance, events and direct sales.
·  Strong written and verbal communications skills in English, required
·  Focus on building long-term value based customer relationships that enable achievement of personal and team sales objectives.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service 

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.