Sales Manager

Job description

JOB SUMMARY

Within a small team, reporting directly to the Director of Sales and Marketing,  the Sales Manager shares responsibility for driving commercial performance and maximizing revenue. Main areas of responsibility are in overseeing BtoB Sales in the Individual Special Corporate and Group Corporate segments. This involves prospecting and contacting companies both in Luxembourg and abroad from key feeder markets, assessing customer needs and creating solutions which may then form part of the value proposition proposed to the customer. These activities will involve developing a full portfolio of customers in those segments whilst liaising closely with the Marriott Global Sales Organization. This position will also be responsible for other segments including meetings and events and local catering so focusing on banquets and meeting room occupancy whilst also supporting  Food and Beverage to develop sales at the Alfa Brasserie. Leisure business for groups and wholesalers will also form a component of this key role.

Key responsibilities include proactively soliciting and managing  opportunities within all of these segments whilst also managing key customer relationships. The Sales Manager Actively seeks out opportunities and up-sells wherever possible to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers to grow share of the accounts on behalf of the company.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

• English & French Language Proficiency

• Experience within the Luxembourg market  would be an advantage

 

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  The successful candidate will be a self-starter capable of managing their agenda productively and focusing on driving results.
·  Identifies new group/catering business to achieve personal and property revenue goals.
·  Closes the best opportunities for the property based on market conditions and property needs.
·  Monitors same day selling procedures to maximize room revenue and control property occupancy.
·  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Sales Activities

·  Manages their schedule to ensure the focus is placed on calling companies from within the different target segments to drive a calendar of contacts and visits and therefore increase the customer base
·  Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Uses sales resources and administrative/support staff effectively.
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service

·  Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·  Services our customers in order to grow share of the account.
·  Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
·  Provides excellent customer service consistent with the daily service basics of the brand.
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Building Successful Relationships

·  Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
·  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·  Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
·  Manages and develops relationships with key internal and external stakeholders.
·  Provides accurate, complete and effective turnover to Event Management.

Additional Responsibilities

·  Utilizes intranet for resources and information.
·  Conducts site inspections.
·  Limited Business travel outside Luxembourg may be required
·  Creates contracts as required.
·  Participates in and practices daily service basics of the brand.

Join Our Team and Enjoy Exceptional Perks!

At Marriott International, we believe in nurturing our team members just as they take care of our guests. When you join our global family, you’ll benefit from a supportive environment designed to help you grow and thrive. Here’s a glimpse of what we offer:

·  Explore Rates:  Explore the world with your loved ones using our special discounted rates at our hotels worldwide.
·  Lunches:  Stay energized and focused with lunches on working days, making your daily routine more convenient and enjoyable.
·  Development Opportunities:  We are committed to your growth! From professional training to international career paths, we provide ample opportunities to develop your skills and advance your career.
·  Diverse and Inclusive Culture:  Join a team that values diversity and inclusion. Our international presence means you’ll work alongside colleagues from all over the world, gaining unique perspectives and experiences.
·  Employee TakeCare Program:  This program not only enhances the work environment but also aligns with Marriott's core values of taking care of their people so they can take care of business. By fostering a culture of care, development, and community, Marriott aims to create a workplace where employees can thrive both personally and professionally.

Discover how we support our employees and why Marriot International & Luxembourg Marriott Hotel Alfa is the perfect place to build your career.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.