Sales Manager

Job description

The Sheraton Melbourne sales team is seeking a sales superstar to join the team as a Sales Manager to drive group and catering.

 

JOB SUMMARY

 

Reporting directly to the Director of Sales, the Sales Manager is responsible for soliciting group and catering opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to grow the account on behalf of the company

 

CANDIDATE PROFILE 

Education and Experience

· High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.

OR

· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

 

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

· Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

· Partners with group counterpart to effectively manage the business opportunity.

· Identifies, qualifies, and solicits new group business to achieve personal and each property’s revenue goals.

· Focuses efforts on new group accounts with significant potential sales revenue.

· Develops effective group sales plans and actions.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for the property based on market conditions and individual property needs.

· Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

 

Providing Exceptional Customer Service

· Handles complex business with significant revenue potential as well as significant customer expectations.

· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

· Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

· Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Provides excellent customer service in order to grow share of the account.

· Executes brand’s Customer Service Standards and property’s Brand Standards.

· Executes and supports the business Customer Service Standards and property’s Brand Standards.

· Participates in and practices daily service basics of the brand.

. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

· Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

· Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

 

Building Successful Relationships

· Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

· Manages and develops relationships with key internal and external stakeholders.

 

Additional Responsibilities

· Utilises intranet for resources and information.

· Conducts site inspections.

· Creates contracts as required.

· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

 

About You: 

·  Relevant experience preferably in hotel sales
·  Full Working rights in Australia is required for this role
·  Enthusiastic to escalate your career
·  Self-motivated, driven and energized in a fast-paced environment
·  Armed with smart solutions and a can-do attitude

 

Our Benefits: 

·  Sales Incentive
·  Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
·  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
·  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
·  Genuine care for associates’ physical, emotional, and financial wellbeing through our Employee Assistance Program
·  Opportunity to receive Employee Referral Incentives and get paid for working with your friend
·  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.