Sales Manager

Job description

JOB SUMMARY

 

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

 

CANDIDATE PROFILE 

 

Education and Experience

·  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

 

CORE WORK ACTIVITIES

 

Building Successful Relationships that Generate Sales Opportunities

·  Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
·  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·  Develops relationships within community to strengthen and expand customer base for sales opportunities.
·  Manages and develops relationships with key internal and external stakeholders.
·  Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
·  Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
·  Assists with the development and implementation of promotions, both internal and external.

Managing Sales Activities

·  Monitors all day to day activities of direct reports.
·  Participates in sales calls with members of sales team to acquire new business and/or close on business.
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

 

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

·  Identifies new business to achieve personal and location revenue goals.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for the location based on market conditions and location needs.
·  Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
·  Targets group and catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
·  Partners with group and catering counterpart to effectively manage the business opportunity.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Develops effective wholesales sales plans and actions.
·  Designs, develops and sells creative catered events.
·  Maximizes revenue by upselling packages and creative food and beverage.

 

Providing Exceptional Customer Service 

·  Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·  Services our customers in order to grow share of the account.
·  Executes and supports the company’s customer service standards.
·  Provides excellent customer service consistent with the daily service basics of the company.
·  Sets a positive example for guest relations.
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Handles business with significant revenue potential as well as significant customer expectations.
·  Provides excellent customer service in order to grow share of the account.
·  Executes brand’s Customer Service Standards and property’s Brand Standards.
·  Executes and supports the business Customer Service Standards and property’s Brand Standards.
·  Participates in and practices daily service basics of the brand.
·  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
·  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

 

Additional Responsibilities

·  Utilizes intranet for resources and information.
·  Conducts site inspections.
·  Creates contracts as required.
·  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.