Sales Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, GF Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Position Description
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for one or more properties. Responsible for generating rooms/catering revenue through the execution of strategic planning and performance to achieve/exceed revenue quotas in assigned market segments. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure, Business Travel, Group, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Essential Duties & Responsibilities:
• Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
• Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property.
• Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel 
(BT), and/or Groups, as applicable by property.
• Monitor and evaluate trends within your market segment.
• Able to produce a weekly sales call schedule which addresses timely follow-up of all tentative business, maintenance of existing accounts, and development of new business, and priorities; along with duties assigned by the DOSM, General Manager, and/or company personnel.
• Complete all departmental reports and systems on a timely basis.
• Present ideas, expectations, and information in a concise, well-organized fashion.
• Make appropriate sales calls that meet or exceed company standards and that ensure 
appropriate business levels are maintained. 
• Negotiate contracts, ensuring the best interests of the property while maintaining customer 
goodwill.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and 
service-oriented manner.
• Adheres to hotel/brand established regulations, company standards, sales standards and sales 
metrics related.
• Develop a full working knowledge of the operations and policies of the hotel and applicable 
departments.
• Maintain strong visibility in local community and industry organizations, as applicable.
• May assist in implementing and/or participating in special promotions relating to direct sales 
segments i.e. sales blitzes, etc.
• Maintain understanding of operational capabilities of the property.
• Documents sales calls and or client correspondence using the correct forms/processes.
• Coordinates with the appropriate departments in the hotel, resolves issues, complaints and 
problems to ensure quality product delivery and customer satisfaction. 
• Collects proper payment for events/contracts in accordance with hotel standards. 
• Maintains high visibility for hotel by active involvement in local CVB, and other business and 
professional organizations.
• Always provides a professional image through appearance and dress.
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Prospect, qualify, and close new and repeat business in telephone, electronic, and outside 
personal sales call appointments.
• Perform any other duties as requested by the General Manager or Director of Sales.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
The requirements listed are representative of the knowledge, skill, and/or ability required. This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning; assigning and directing work; appraising performance; rewarding and discipline employees; addressing complaints and resolving problems.

Education And/or Experience:
• At least 3 years progressive experience in sales within a hotel setting.
• Has personal integrity, manages time well, highly visible in area of responsibility and has the ability to effectively prioritize workload.
• Excellent selling skills.
• Ability to build customer loyalty and ensure proper customer service by meeting on-site contacts. 
• Familiar with legality of contractual agreements
• Experience handling cash, accounting procedures, and general administrative tasks.
• Must be proficient in Windows Operating Systems.
• Previous supervisory experience required.
• Extensive experience with major hotel brands.
• Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals. Ability to write routine reports & correspondence as well as dates & time.
• Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram 
form. 
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues 
raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.
• Must be able to work independently and simultaneously manage multiple tasks, strong 
organization and presentation skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

This company is an equal opportunity employer.

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