Sales Executive - Weddings & Socials

Job description

Job Overview:

 

Sales Executive partners with the Proactive sales team and handles property based functions to achieve business closure. Responsible for maximizing catering revenue through increased bookings across multiple segments. Handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively up sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

 

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print); stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

DUTIES & RESPONSIBILITIES

 

Sales Centre

·  Create market awareness with regards to the meeting and banqueting facilities
·  Implement brand standards in all sales processes
·  Shift market share from the competition with specific focus on group and wedding segments.

 

Safety and Security

·  Follow property specific procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).
·  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
·  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
·  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
·  Maintain awareness of undesirable persons on property premises.

 

Policies and Procedures

·  Protect the privacy and security of guests and coworkers.
·  Maintain confidentiality of proprietary materials and information.
·  Follow company and department policies and procedures.
·  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
·  Protect company tools, equipment, machines or other assets in accordance with company policies and procedures.
·  Perform other reasonable job duties as requested by Supervisors.

 

Guest Relations

·  Thank guests with genuine appreciation and provide a fond farewell.
·  Address guests’ service needs in a professional, positive and timely manner.
·  Actively listen and respond positively to guest questions, concerns and requests.
·  Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
·  Engage guests in conversation regarding their stay, property services and area attractions/offerings.
·  Assist other employees to ensure proper coverage and prompt guest service.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

 

Working with Others

·  Develop and maintain positive and productive working relationships with other employees and departments.
·  Support all co-workers and treat them with dignity and respect.
·  Partner with and assist others to promote an environment of teamwork and achieve common goals.
·  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.
·  Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

 

Quality Assurance/Quality Improvement

·  Comply with quality assurance expectations and standards.

 

Physical Tasks

·  Enter and locate work-related information using computers and/or point of sale systems.
·  Stand, sit, or walk for an extended period of time or for an entire work shift.
·  Read and visually verify information in a variety of formats (e.g., small print).

 

Other

·  Performs other duties as assigned to meet the business need

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.