Sales Executive

Job description

We are hiring for a Sales Executive!

Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

POSITION SUMMARY

Contact appropriate individual or department  as necessary to resolve guest calls, inquiries, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage. Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing.

PREFERRED QUALIFICATIONS 

Education: High school diploma or GED equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience. 

WHAT YOU'LL DO

·  Executes Sales Strategy to achieve goal for hotel.
·  Partners with Event Management and Operations in providing a customer experience that exceeds the customer’s expectations.
·  Manages relationships with multiple contacts in assigned market accounts.
·  Proactively identifies, qualifies and solicits new business to achieve personal and hotel revenue goals.
·  Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
·  Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·  Closes the best opportunities for the hotel based on market conditions and hotel needs.
·  Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·  Builds and strengthens relationships with existing and new customers to enable future bookings.  Activities include sales calls, site inspections, entertainment, FAM trips, trade shows, etc. document in account management tool.
·  Effectively manages and develops relationships with key internal and external stakeholders.
·  Focuses on catering lead conversion. 
·  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
·  Gain understanding of the hotel’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

  In return for your hard work, we give you…

·  Discounted accommodation at Marriott properties across the globe
·  Discounts at Marriott F&B outlets across the globe
·  Free uniform & dry-cleaning service.
·  Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
·  Employee Assistance Program
·  Training and Development opportunities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.