Sales Coordinator - Transient
CAYMAN ISLANDS Sales
Job description
POSITION SUMMARY
The Sales Coordinator role liaises efforts on the group sales segment to assist in meeting and exceeding the teams booking goals. The position will handle small groups and assist in the designs, development and implementation of creative selling strategies to maximize revenue by assisting in upselling packages and creative food and beverage. The Sales Coordinator will have a keen understanding the overall market -competitors’ strengths and weaknesses, supply and demand, etc., in order to sell effectively against the competition. Builds and strengthens relationships with existing/new customers, assist with client networking initiatives within the local market and utilize negotiation skills and creative selling abilities to uncover new business.
The ideal candidate will have:
• High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
• 4-year college degree preferred
• Previous experience in proactive lead generation in hospitality and sales discipline.
• Previous experience in hotel sales proactive and reactive
• Knowledge of property-specific business segments (e.g. group, catering, transient).
• Knowledge the hospitality industry.
• Computer experience in excel, work, power point, outlook
• Ability to add, subtracts, multiply, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Excellent communication skills in English, oral and written.
• Attention to detail and follow-up.
• Ability to identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to The Ritz Carlton. Recognize opportunities to up-sell the customer and sell enhancements to create a better Ritz Carlton experience or event.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least year of related work experience including Luxury Brands.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Same Posting Description for Internal and External Candidates
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.