Sales Coordinator
Mexico City (Venustiano Carranza) Sales
Job description
JOB SUMMARY
Perform general office duties to support Sales & Marketing, as sales-related documents throughout the sales process (entering leads on SFA, or any other available system, proposals, follow ups with customers, contracts, presentations, reporting, prospection, event orders, filing, sending emails, typing, faxing, copying, updating systems). Promote awareness of brand image internally and externally.
Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Hotels. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties, sales reports, account production, team production) in software involved in the sales process.
Answer guest questions about hotels facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone, in person or email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties, such as fam trips, site inspections, travels, or any other job-related requests asked by Supervisors.
CRITICAL TASKS
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings and follow Marriott Sales Basics standards answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees, hotels and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail, reporting, presentation, organizing events,
organizing files, gifts, sales activities, trade shows, sales events, prospection and finding new potential business by doing a market research, entering leads in systems, follow up with customers, quotation, proposal, contracts, site inspection in hotels, on boarding of new associates and hotels, or any request made from leadership related to sales activities, hotels and office support).
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
CRITICAL COMPETENCIES
Analytical Skills
Computer Skills advanced, specially excel and presentations
Microsoft office advanced skills.
Learning
Social media
Interpersonal Skills
Teamwork
Interpersonal Skills
Customer Service Orientation
Diversity Relations
Communications
English Language Proficiency
Communication
Listening
Telephone Etiquette Skills
Writing
Applied Reading
Personal Attributes
Dependability
Integrity
Positive Demeanor
Presentation
Initiative
Proactive
Organization
Detail Orientation
Time Management
Multi-Tasking
Planning and organizing
English is required
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.