Sales Coordinator

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Princess K Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:
The Sales Coordinator will assist General Manager, Director of Sales, Catering Sales Manager, and Event Management team in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling and event detailing duties to small special groups and functions. In addition, also responsible for ensuring that the administrative functions for all Sales, Catering and General Manager are handled. (ex: filing, sending emails, typing, copying, creating flyers, organizing of office supplies, printing sales collateral, and various other administrative duties)

Essential Functions

CORE WORK ACTIVITIES
Primary Requirements and Qualifications:

•    Approach all encounters with guests and employees in a friendly, service-oriented manner.
•    Maintain regular attendance in scheduling, Marriott, and Princess K Investments LLC standards, as required by scheduling which will vary according to the needs of the hotel.
•    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform.
•    Always comply with Marriott and Princess K Investments LLC standards and regulations to encourage safe and efficient hotel operations.
•    Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
•    Type and process all contracts, proposals, memos, and general correspondence for Sales and Events Team. 
•    Process and distribute all event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events Team.
•    Answer phones for sales/catering staff if not picked up by third ring. Record messages as appropriate. Qualify incoming inquiry calls and ensure all inquiries are dealt with accurately, timely and in a professional manner.
•    Qualify all new sales leads and enter in this information using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. 
•    Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
•    Type, process and distribute all RFPs as directed by Director of Sales.
•    Type sales contracts, BEO’s, correspondence, reports, forms, direct mail pieces, etc., as needed by sales and events team.
•    Assist managers on creative projects including proposals, direct mail pieces, invitations, flyers, special events, etc.
•    Answer quest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). 
•    Maintain timely and effective paper flow and communication within department and to other departments.
•    Maintain flow of sales contracts through proper distribution to clients, internal teams, and to appropriate dept. heads.
•    Work with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
•    Assist guests and clients with small changes, requests, etc., and completes needed paperwork for the Manager.
•    Site inspections for the department as needed including meeting with walk-ins if sales team is unavailable.
•    Enters all group leads, builds opportunities and quotes in CI/TY
•    Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
•    Monitor/Ordering of office supplies and sales collateral to ensure we are always stocked with full banquet menus packets, wedding packages, collateral, supplies and promotional items.
•    Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
•    Promote awareness of brand image internally and externally. 
•    Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
•    Coordinate and prepare BEOs for special events as directly by General Manager or Director of Sales. 
•    Perform other reasonable job duties as requested by the General Manager and Director of Sales.

Hospitality/Conduct requirements

Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership, and ensure guest satisfaction

Educational Background:

•    High School diploma or equivalent
•    Associate Degree (AA) from 2-year college and/or two to three years of related experience or training
•    Equivalent combination of education and experience
•    Hotel management training and reservations training desired          
•    English language both written and spoken
•    Strong computer skills including excellent knowledge of Microsoft Outlook, Word, and Excel software programs. 
•    Proficiency in one or more of the following systems: Marriott CI/TY, MARSHA, or Opera 
•    Perform job functions with attention to detail, accuracy, and speed to meet deadlines.
•    Multi-task prioritizes, organizes, delegates work and follow through. Analyze and resolve problems. 
•    Knowledge of market trends, competition, and key customers of the hotel.

Physical Demands

•    Flexible and long hours sometimes required. 
•    Light work – Exerting up to twenty pounds of force occasionally, and/or up to ten pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
•    Ability to sit or stand for extended periods of time
•    Ability to communicate clearly
•    Ability to travel if needed

Mental Demands
•    Make sound judgments quickly
•    Work on multiple tasks, making appropriate progress towards deadlines
•    Able to work independently, take direction and provide direction to others
•    Manage differing personalities within the office, the hotel, and the community
•    Maintain the highest degree of confidentiality
•    Ability to work effectively in stressful, high-pressure situations
•    Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

This company is an equal opportunity employer.

frnch1