S25 Manager (Nightlife Curator)

Job description

JOB SUMMARY

 

This role at W Budapest is essential in creating a strong connection between the hotel and the local community. This role is responsible for ensuring that each hotel is deeply integrated into the fabric of its city, cultivating relationships with local residents and businesses. They provide strategic guidance on cultural positioning, overseeing programming, partnerships, and events to keep the hotel relevant and connected to its audience, ultimately driving both brand awareness and financial success. This role involves leading property-specific initiatives that develop unique programming and strategic local partnerships. Utilizing a blend of social media, traditional and non-traditional marketing, PR, and personal connections, who brings the W luxury and lifestyle experience to life, making the hotel a go-to destination for both locals and visitors. Additionally, they are responsible for organizing culturally significant, PR-worthy events that generate buzz and interest, leveraging social media, media coverage, and targeted publications. The role also includes creating and executing annual strategic plans focused on building lasting, value-driven customer relationships, ensuring that the hotel’s bars, nightclubs, restaurants, and event spaces remain top choices for guests and the local community alike.

 

Creates a unique guest experience that draws hotel and non-hotel guests. Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet. Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Manages Bar daily shift operations and supervision of staff. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Determines and implements training needed to accomplish goals. Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Taking an Entrepreneurial Approach to Driving the Bar Business

·  Understands financial opportunities by surveying restaurant demand.
·  Confers with key individuals in the local community to assess opportunities while identifying and analyzing competitors.
·  Controls purchases and inventory, negotiates prices and contracts, develops preferred supplier lists, reviews and evaluates usage reports and takes corrective action as necessary.
·  Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

 

Leading Significant Marketing/Public Relations/Media Activities

·  Attracts guests by developing and assisting marketing team, advertising, public and community relations programs, evaluating program results and identifying and tracking changing demands.
·  Owns bar/lounge related social media posts and public event communications; monitors social media activity; responds to comments; analyzes posts/trends; corrects deficiencies
·  Creates network of sources to enable outreach and event opportunities. 
·  Serves as the primary point of contact for any events or bar related community activities.
·  Interacts with liquor purveyors and purchases wine, beer and spirits for the outlets. Coordinates and books entertainment and events.
·  Handles the set-up and execution of all events to promote a world-class experience.
·  Participates in local networking activities that often take place off-property.
·  Activates specific brand strategies geared toward the customer experience.

Managing Bar Operations

·  Develops and executes a comprehensive hotel program, leveraging knowledge of industry and entertainment concepts to create a memorable and unique customer experience.
·  Plans and execute events and activations against brand pillars throughout the calendar year, including Design Artistry, Culture & Entertainment, Sustainable Wellbeing, Food & Beverage.
·  Identifies high-profile guests and partners; determines communications plan and manages outreach & retention.
·  Assesses market position and recommends product and service needs and changes necessary to meet sales and marketing objectives consistent with brand goals.
·  Implements agreed upon beverage policy and procedures throughout the property.
·  Manages the bar/lounge in compliance with all local, state and Federal beverage and liquor laws.
·  Monitors adherence to liquor control policies and procedures.
·  Monitors compliance with all Bar policies, standards and procedures.
·  Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
·  Understands beverage control including, but not limited to: days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
·  Attends pre- and post-convention meetings as needed to understand group needs.
·  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
·  Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
·  Achieves or exceeds budgeted goals.
·  Maintains food handling and sanitation standards.
·  Manages inventories according to budget and business levels.
·  Assists with developing menus and promotions, as necessary.
·  Communicates critical information to the Bar staff regarding each event.
·  Monitors ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for Bar concept, positioning, time of day, etc. 
·  Manages entertainment and activation process to ensure it is appropriate for brand strategy.

 

Fostering an Environment that Creates Exciting and Memorable Guest Experiences

·  Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
·  Implements the brand’s service strategy and applicable brand initiatives in all aspects of the guest experience.
·  Creates long-term professional relationships with guest clientele.
·  Provides and empowers employees to provide excellent customer service
·  Interacts with guests to obtain feedback on product quality and service levels.
·  Responds effectively to guest problems and complaints.
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
·  Provides feedback to individuals in an effort to improve service performance.
·  Reviews comment cards and guest satisfaction results with employees and takes next steps as appropriate.

 

Managing Human Resource Activities

·  Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
·  Participates in the development and implementation of corrective action plans.
·  Trains staff on liquor control policies and procedures.
·  Manages staffing levels to meet guest service standards, operational needs and financial objectives. 
·  Promotes employee understanding of expectations and the work.
·  Actively participates in the hiring process to identify the right talent to support the outlet’s concept.
·  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
·  Facilitates the fair and equal treatment of employees
·  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
·  Monitors employee attendance of on-going training to understand guest expectations.

MANAGEMENT COMPETENCIES

·  Leadership
•    Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
•    Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
•    Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

·  Managing Execution
•    Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

·  Building Relationships
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

·  Generating Talent and Organizational Capability
•    Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

·  Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
•    Bar - Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol. 
•    Bar Concepts - Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
•    Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
•    Food and Beverage Sanitation - Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment. Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
•    Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
•    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
•    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
•    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
•    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
•    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.