Rooms Division Manager (Night Manager)

Job description

Night Manager 

Responsible for all front office functions and staff. Managerial role responsible for the management and coordination of all aspects and functions of the departments within the Front of House Rooms Division including Front Office, Guest Services, Guest Service Call Center, Concierge, Guest Relations, and Club Lounge,  as applicable.  As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.  Strives to continually improve guest and employee engagement and maximize the financial performance of the department.  The ideal candidate will have:

·  Previous management/supervisory experience for a minimum of 3 years in various Rooms Division positions at 5 Star/5 Diamond properties.
·  Degree in Hotel Management preferred.
·  Knowledge of effective office organizational practices. 
·  Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
·  Ability to lead and participate as a member of a team to move the team forward
·  Excellent written and verbal communication skills(English)
·  Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
·  Proven ability in leading and motivation people
·  Understanding Financial Statements (P&L)
·  Advance knowledge of Opera PMS and Marsha Reservation System 
·  Ability to lead diverse teams in International environment 

 

CORE WORK ACTIVITIES

 

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

 

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

 

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures, standards, or programs.

• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Encourages employee relations through gifts, parties, outings.

• Creates incentives that will promote better service and profit for the property.

• Assists operations manager in processing employee payroll weekly.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.