Rooms Division Coordinator (The St. Regis Bermuda Resort)

Job description

POSITION SUMMARY

 

Responsible for pre-arrival contact with guests, providing information, creating guest itineraries and dealing with all guest requests in a timely manner.  Coordinates amenities and escort guests to rooms while showcasing hotel facilities. Respond to special requests from guests with unique needs. Responsible for maintaining a database of individual guest preferences, creates in-house motivation for attaining additional guest preference information from staff.

Monitors the pre-arrival of guests and provides the necessary communication to all departments to personalize guest’s visits. Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Inspect VIP guest’s rooms and deliver gifts and requested items prior to guest arrival.

Follow up on any outstanding requests or problems from the previous day and are resolved. Process guest check-ins, check-outs, and pre-register designated guests. Coordinate, and work closely with Housekeeping, Engineering team to track room status and ensure guest problem resolutions.

Review/Track/Accommodate requests for room to confirm reservations and cancellations, and review out-of-order rooms daily.  Arrange transportation for guests/visitors, vouchers. . Answer, record, and process all guest calls, requests, questions, or concerns. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. . 

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Three (3) years prior experience working within a 5-star hotel

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.